Every PBX system comes with a number of functionalities to help users in many ways. Most of the PBX systems come with the following standard features and functionalities.

1. Automated Attendant

The automated attendant system is the crucial feature of a PBX system. The automated attendant serves as a virtual receptionist. It directs calls to different departments, voice mailboxes and extension on your PBX network.

If automated attendant is well programmed, it can give your business the power to manage a high volume of calls. It can be done without a high volume of personnel dedication to answering phones.

2. Call Forwarding

A PBX system is considered efficient only if it can automatically forward calls to various destination with the PBX network. If a user in unable to get the phone, the system forwards the calls to their co-worker, supervisor, voice mailbox or any other destination.

A PBX system without call forwarding option can cripple a company’s incoming communications. So, consider this feature before purchasing one for your office.

3. Call Accounting

If you want to keep a tab on the telephone usage of your company, then a call accounting system is a must-have. This system records various call information including calling party, time, date, duration, destination and authorization.

With the help of these accurate records you can bill customers for support calls, and sort many issues based on employment.

4. Conference Calling

One of the most powerful features of PBX system is conference calling. You do not have to exchange a series of mails with your co-workers in order to share or debate on a topic. With the conference calling option, you can communicate with a large number of people in real time over phone.

5. Voice Mail

Another vital component of a PBX system is its seamless transition from user to voicemail. If the system is busy or in case there is one at the office to attend calls, then the voicemail automatically takes over logging calls and messages from both clients and workers.

6. Call Holding

Since call holding has now become a common necessity, it would be frustrating for the callers who wait when they are kept on hold. The call-holding option in PBX system can play music, advertisements and also give you the estimate wait time while on hold.

7. Configurability

The best thing about a PBX system is that you can customize it to your company’s profile and customer needs. You will be able to configure call attendant menus, scheduled events, on-hold messaging, etc. From greeting the callers with unique welcome message, to listing out the potential callers, you can customize the system the way you want.